Frequently Asked Questions

What does Custom-Pak Products manufacture?

Custom-Pak Products is a premier supplier of high performance custom touch up paint. Since 1972 Custom-Pak Products has been providing dependable service and quality products packaged in aerosol cans, brush in lid containers, paint pens and other liquid filling packages.

In addition to custom touch up paint, Custom-Pak Products also offers a variety of non-paint products such as glass adhesion promoters, polishes, dyes, silicones, lubricants, degreasers, waterproofing coatings, solvent cleaners, and welders’ anti-spatter, among other products.

Custom-Pak Products specializes in packaging a variety of customer supplied coatings, lubricants, silicones and industrial chemicals. Custom-Pak Products works with its customers to find packaging options that best suit their product’s application and needs.

What is Custom-Pak Products minimum order quantity?

Custom-Pak Products’ minimum order quantity is 24 – 12 oz. aerosol cans, 100 brush in lid containers, and 100 paint pens.

What is Custom-Pak Products normal order lead time?

The lead time is generally 3 weeks (15 business days) from the day the order is received to the day the order is delivered.

What if I need a rush order sooner than your normal lead time?

Custom-Pak Products is almost always able to accommodate an expedited order in one week (5 business days) or less.  There will be a nominal fee associated with any rush or hot order.

What guarantees are there on Custom-Pak Products’ products?

Custom-Pak Products offers a shelf-life guarantee of one year from the date of manufacture for paint products that are manufactured at our facility.

How do I begin working with Custom-Pak Products?

Call our customer service department at (800) 657-0847, (262) 251-6180, fax us at (262) 251-6243 or contact us via our Contact Us Page and our professional team will guide you through the process.

Does Custom-Pak Products have a Conflict Mineral Sourcing Policy?

Custom-Pak Products is committed to being a responsible corporate citizen and is opposed to human rights abuses. As part of that commitment, Custom-Pak Products seeks to source products, components and materials from companies that share our values around human rights, ethics and environmental responsibility.
In August 2012, the U.S. Securities and Exchange Commission (“SEC”) adopted final rules implementing Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Conflict Minerals Rule”). Under these rules, publicly traded companies must annually report to the SEC whether the products they manufacture or contract to manufacture contain “conflict minerals” originating from the Democratic Republic of the Congo (the “DRC”) or adjoining countries. Revenue from the mining and transport of these conflict minerals is believed to be financing or benefiting groups that are responsible for human rights violations. “Conflict minerals” refers to columbite-tantalite (coltan), cassiterite, gold, wolframite and the derivatives tantalum, tin and tungsten, without regard to the location or origin of the minerals or derivative metals.
Custom-Pak Products supports industry-wide efforts to identify, reduce and hopefully eliminate the use of conflict minerals originating from the DRC and adjoining countries to the extent believed to be financing or benefiting groups committing human rights violations. Custom-Pak Products is committed to complying with any applicable requirements under the Conflict Minerals Rule and has implemented a due-diligence process to meet its obligations under the legislation.
Suppliers to Custom-Pak Products are expected to establish their own conflict minerals policies, due diligence frameworks and management systems that are designed to prevent conflict minerals originating from the DRC or an adjoining country, to the extent that they benefit groups committing human rights violations, from being included in the products sold to Custom-Pak Products. In the event Custom-Pak Products determines that a supplier has failed to develop and implement reasonable steps to comply with this Policy, Custom-Pak Products reserves the right to take appropriate actions, which may include discontinuing the business relationship with the supplier.

How do you properly use an aerosol can?

Allow can to warm to room temperature (70° – 75°F is an ideal application temperature).  The parts to be painted should also be at a similar temperature for optimum performance.  Application at higher temperatures may result in “orange peel” due to rapid solvent evaporation. Spraying with a cool can and/or applying to a cool part could result in running and sagging due to slow evaporation of solvents from the paint film.

For best results apply 2 to 3 light passes of mist to the surface and allow approximately 30 seconds for some of the solvents to evaporate the film. This will allow you to apply a heavier finished coat that should resist runs and sags.

Additional coats should be applied only if needed and while the film is still tacky, but not wet. Again, this method will help to avoid runs and sags.

It is always advisable to develop your own spray technique on a scrap part first.

If recoating is required after the film has dried it is important to wait at least 72 hours with acrylic enamel, or a wrinkling/lifting reaction may occur. Lacquers can be recoated at any time.

After every use make sure to invert the aerosol can and spray for 2-3 seconds to clear the valve and spray tip.

How should you store an aerosol can?

Aerosols should be stored in a cool dry place, right side up. Prolonged elevated temperatures could reduce shelf life.

My aerosol can isn’t spraying or has become irregular, how do I fix this?

If the spray mist stops or becomes irregular, rotate the spray head from side to side without removing from the valve. This will usually clear the spray head and unclog the valve and correct the problem.  Repeat as necessary.

If spray stops completely, contact the manufacturer for new spray tips if the can has not exceeded its shelf life. Check the manufactured date on the bottom of the can to determine its age.  The most common reason for non-spraying aerosol cans is that the aerosol can has been unused and the product has settled on the bottom of the can which clogged the dip tube.  The dip tube is the plastic straw attached to the valve that draws the product up from the bottom.

After every use make sure to invert the aerosol can and spray for 2-3 seconds to clear the valve and spray tip.

How do you get aerosol paint to properly adhere to the surface?

In order for paint to adhere, the surface should be free of grease, wax, and other possible residues.

Spray paint can be applied to a variety of surfaces. Hard smooth surfaces may benefit from sanding with fine grit sandpaper (400 – 600 grit) or any other form of fine abrasive. Testing on a scrap part first is recommended.

What is blushing and how can it be fixed?

Blushing is a condition that is more common with lacquer coatings and can occur when dew point and humidity levels are elevated. Blushing is a milky haze in the dried paint film that is a result of moisture being trapped.

Re-coating when humidity and dew point are low is the best fix for blushing.

Do Custom-Pak Products’ propellants harm the environment?

No, because aerosols no longer use chlorofluorocarbon (CFC) propellants.

Are aerosols a significant source of smog?

No, critics say that aerosols cause air pollution by giving off volatile organic compounds (VOC’s), which react with sunlight and nitrogen oxides to form smog. While most aerosol propellants can be included in the huge category of VOC’s (basically, anything that evaporates), so can hundreds of other ingredients in common consumer products – sprays, liquids or solids. Eliminating aerosols as a way to reduce VOC’s would wipe out valuable consumer products and a well-developed industry in exchange for essentially no improvement in air quality. US EPA estimates that all consumer products account for only 2 – 4 percent of the VOC’s from man-made sources; far more are given off by vehicle exhaust, industrial emissions, and combustion. One thing is clear: not using aerosols will have virtually no impact on the quality of our air. Keeping your car well tuned, taking mass transit or walking and conserving fossil-fuels will.

Are aerosols fully recyclable?

Yes, most aerosol cans are tin-plated steel, and are recyclable along with other steel containers; the rest are aluminum, and are also recyclable. Many recyclers, processors and communities around the country are now accepting aerosols for recycling. The only requirement, as with other containers, is that it should be empty before you recycle it.

When were aerosols first used?

Man-made aerosols have been in existence since the late 1700’s but it was not until 1941 that the aerosol spray can was first put to good use by Lyle Goodhue and William Sullivan. Their design of a refillable aerosol spray was patented in 1943 and was used for soldiers to defend themselves against malaria-carrying mosquitoes during World War II.